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724-746-5500 | blackbox.com Page 43
Chapter 8: Troubleshooting
8. Troubleshooting
8.1 Problem/Solutions
Problem: No video on monitor at bootup.
Solutions:
1. Check the device power using the Link/Power LED.
2. Check the network connection using the Network LED.
3. Check the video connection using the Link/Power LED.
4. Make sure that the DIP rotary switch is set to the correct ID.
NOTE: If manually changed, make sure the IDs match.
5. If you’re using a mix of multicast and unicast units, make sure they match up
correctly.
6. Set your display device’s (TV, monitor, etc.) input source as HDMI.
7. Check the PC BIOS configuration for the video output setting.
8. Connect your computer to the HDMI Display DIRECTLY to check if the video
signal gets through.
9. Make sure the DVI monitor is using the correct EDID. See Section 2.6.5 for details.
Problem: Video is of lower quality than input video.
Solutions:
1. Check that network settings are configured correctly.
2. Check if anti-dithering is turned off.
8.2 Contacting Black Box
If you determine that your MediaCento IPX with PoE is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box Technical Support at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.