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Troubleshooting
Use the table below to solve minor Back-UPS installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that
cannot be resolved using the table below:
Problem Solution
Specifications
Input Voltage 230 VAC nominal
Frequency
50 or 60 Hz
±3 Hz, 50Hz factory default value
Brownout Transfer
160 ±8% VAC, typical
Over-voltage Transfer 280 VAC, typical
Output UPS Capacity (total) 650 VA / 390 W
Voltage On Battery 230 Vac rms
(step-approximated sine wave)
Frequency - On Battery
50 Hz
±1 Hz
Transfer Time 50 Hz: 6ms typical, 10ms maximum
60 Hz: 5ms typical, 8ms maximum
Protection and Filter AC Surge Protection Full time, 440 joules
AC Input Resettable circuit breaker
Battery Type (maintenance-free) 12V, 28 Watts
Average Life 2 - 5 years depending on the number of discharge
cycles and environmental temperature
Typical Recharge Time 24 Hours
Physical Net Weight 6.7 kg
Dimensions (H x W x D) 12.3 cm (H) x 30.0 cm (W) x 20.4 cm (D)
Operating Temperature
0
o
C to 40
o
C (32
o
F to 104
o
F)
Storage Temperature
-15
o
C to 45
o
C (5
o
F to 113
o
F)
Operating Relative Humidity 0 to 95% non-condensing
Operating Elevation 0 to 3000 m (0 to 10,000 ft)
Warranty
The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the
original unit with a factory reconditioned unit. Customers who must have the original unit back due to
assigned asset tags and set depreciation schedules must declare such a need at first contact with APC
Technical Support. APC will ship the replacement unit once the defective unit is received by the repair
department or cross-ship upon the provision of a valid credit card number. The customer pays for
shipping to APC, and APC pays ground freight transportation costs back to the customer.
Please DO NOT RETURN Back-UPS to the place of purchase under any circumstances.
1. Consult the Troubleshooting section to eliminate common problems.
2. If you still have problems or questions, please contact APC via the internet or at one of the phone
numbers listed below.
3. Before contacting APC, please be sure to record the date purchased, UPS model, and serial number
(on bottom of unit).
4. Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative.
If this is not successful, the representative will issue a Return Material Authorization Number (RMA#)
and a shipping address.
5. Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical
Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package
for full value is recommended).
6. Write the RMA# on the outside of the package.
7. Return the unit by insured carrier to the address given to you by APC Technical Support.
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid
credit card required). For Back-UPS 650, order APCRBC106 as directed by APC Technical Support.
Item
APC Contact Information
APC Europe 353 91 702000
APC Asia Pacific 61 2 9955 9366
Mexico 292 0253 / 292 0255
Brazil 0800 555 272
Worldwide 1.401.789.5735
Internet http://www.apc.com
Technical Support http://www.apc.com/support
Type
Specifications
Problem
Probable Cause
Solution
Back-UPS will not turn on.
No power at the Surge Protection Only
outlets.
Connected equipment loses power.
The Power On indicator is lit, and the unit is
beeping four times every 30 seconds, or it is
emittng a constant tone.
The Power On indicator flashes once per
second, and the Back-UPS beeps once per
second at the same time.
Circuit Breaker has tripped.
Battery is disconnected, or utility power is not available at
the wall outlet.
Surge Protection Only outlets are overloaded.
Utility power not available at the wall outlet.
The Back-UPS is overloaded.
The Back-UPS has exhausted its available battery power.
The equipment connected to the Back-UPS does not
accept the step-approximated sine waveform from the unit.
The Back-UPS may require service.
The unit is using battery.
Battery capacity is low (there is about 2 minutes of use
remaining).
Reduce the amount of equipment plugged into the “Battery Backup + Surge
Protection” outlets. Reset the circuit breaker by pushing it back in.
Ensure the fuse or circuit breaker for the wall outlet is okay, and the wall switch
controlling the wall outlet (if any) is in the ON position.
Reduce the number of devices plugged into Surge Protection Only outlets.
Ensure the fuse or circuit breaker for the outlet is not tripped, and the wall switch that
controls the outlet is ON.
Ensure the equipment you want to stay powered during a power failure is plugged
into the Battery + Surge Protection” outlets, and NOT the Surge Protection Only
outlets.
Ensure the equipment plugged into the outlets of the unit are not overloading the
capacity of the unit. Try disconnecting some of the equipment one device at a time,
and see if the problem continues.
The unit can only operate on battery power for a limited amount of time. The unit will
eventually turn off when the available battery power has been used. Allow the unit to
recharge for 24 hours before continuing to use the unit.
The output waveform is designed for computers and computer-related equipment. It
is not designed for use with motor-type equipment.
Contact APC Technical Support for further troubleshooting.
The unit is operating normally and using battery power. Once On Battery, you should
save your current work, power down your equipment, and turn the unit OFF. Once
normal power is restored, you may turn the unit back ON, and power your equipment.
The unit is about to shut down due to a low battery charge condition! When the unit
beeps once every second, the battery has about 2 minutes of power remaining.
Immediately power down your computer ,and turn the unit OFF. When power returns
to normal, the unit will recharge the battery.
Allow the unit to charge by leaving it plugged in, and switched on for 24 hours.
As a battery ages, the amount of runtime available will decrease. Batteries also age
prematurely if the unit is placed near excessive heat. If the battery will not charge, the
Back-UPS is no longer operable, and the battery must be replaced.
Service
Safety
This section contains important instructions that should be followed during Back-UPS
installation and maintenance. The instructions are intended for APC customers who setup,
install, relocate, or maintain APC equipment.
This equipment is intended for installation in a temperature-controlled indoor area (see
Specifications for exact temperature range), free of conductive contaminants.
Electrical Safety
To reduce the risk of fire, connect only to a circuit provided with 20-amp
maximum branch circuit overturned protection.
!
CAUTION! De-energizing Safety
The Back-UPS has an internal energy source (the battery); the output may be
energized when the unit is not connected to an AC power outlet.
To de-energize pluggable equipment: switch the unit off. Disconnect the unit
from utility power. Next, disconnect the equipment from the unit.
The unit includes a protective earth conductor that carries the leakage current
from the connected devices. Total leakage current must not exceed 3.5 mA.
Use of the unit in life support applications where failure of the unit can
reasonably be expected to cause the failure of the life support equipment or to
significantly affect its safety or effectiveness is not recommended.
!
WARNING! Battery Safety
• This unit contains no user-serviceable parts. This equipment contains
potentially hazardous voltages. Do not attempt to disassemble the unit.
Repairs are only performed by factory trained service personnel.
• Do not dispose of batteries in a fire. The batteries may explode.
• Do not open or mutilate batteries. They contain an electrolyte which is
toxic and harmful to the skin and eyes.
Batteries must be recycled. Deliver the entire Back-
UPS to an appropriate recycling facility, or ship it to APC
in the original packaging.
!
Inadequate runtime.
The battery is not fully charged.
Battery is near the end of useful life.
Allow the unit to charge by leaving it plugged in, and switched on for 24 hours.
As a battery ages, the amount of runtime available will decrease. Batteries also age
prematurely if the unit is placed near excessive heat. If the battery will not charge, the
Back-UPS is no longer operable, and the battery must be replaced.