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Appendix
9
Troubleshooting
If you have difficulty with your telephone, please try the
suggestions below.
For complete instructions, please refer
to the user’s manual provided with your EP5632/EP5632-2
telephone system, which can be downloaded from our website
at
www.telephones.att.com, or call 1 (800) 222–3111. In
Canada, dial 1 (866) 288-4268.
My
telephone
does not
work at all.
• Make sure the handset battery is installed and charged
correctly. For optimum daily performance, return the
cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an
outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Reset the telephone base. Unplug the unit’s electrical
power. Wait for approximately 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset
and base to reset.
• It may be necessary to purchase a new battery. Please
refer to the battery section of this user’s manual.
Registration
Failure
appears
on the
handset and
telephone
base display.
• Only one handset can be registered at a time. If you have
multiple handsets to register, please follow the steps on page
4 for the first handset. Once a handset has been successfully
registered, repeat the steps for each handset that needs to be
registered.
• Make sure that the telephone base and handset(s) are in idle
mode when registering a handset. Pick up the handset from
the telephone base or charger then repeat the steps on
page 4.
• Follow the steps on page 13 for the common cure for
electronic equipment.