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5. Appendix 9 8/31/2010 4:34 PM
General Maintenance
To maintain optimum performance and minimize wear, fixtures should be cleaned frequently.
Usage and environment are contributing factors in determining frequency. As a general rule,
fixtures should be cleaned at least twice a month. Dust build up reduces light output performance
and can cause overheating. This can lead to reduced lamp life and increased mechanical wear.
Be sure to power off fixture before conducting maintenance.
Unplug fixture from power.
Use a vacuum or air compressor and a soft brush to remove dust collected on external
vents.
Clean all lenses when the fixture is cold with a mild solution of glass cleaner or
Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue.
Apply solution to the cloth or tissue and drag dirt and grime to the outside of the lens.
Gently polish optical surfaces until they are free of haze and lint.
The cleaning of external optical lenses and/or mirrors must be carried out periodically to optimize
light output. Cleaning frequency depends on the environment in which the fixture operates.
Damp, smoky or particularly dirty surroundings can cause greater accumulation of dirt on the
unit’s optics. Clean with soft cloth using normal glass cleaning fluid. Clean the external optics at
least every 20 days. Clean the fixture at least every 30/60 days.
Always dry the parts carefully after cleaning them.
Never spin a fan using compressed air.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be
issued. Package must be clearly labeled with a Return Merchandize Authorization Number (RMA
#). Products returned without the RMA # will be refused. Call CHAUVET and request an RMA #
prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to pack fixture properly; any shipping damage
resulting from inadequate packaging is the customer’s responsibility. As a suggestion, proper
UPS packing or double-boxing is always a safe method to use. CHAUVET reserves the right to
use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper
inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify
and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any
other claim for items such as missing component/part, damage not related to shipping, and
concealed damage, must be made within seven (7) days of receiving merchandise.