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Step 2. Preparing for the call
To assist the technical support representative, have available as much of the
following information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
Step 3. Placing the call to IBM
If you call 90 days or more after the date of withdrawal or after your warranty
has expired, you might be charged a fee.
For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. If the number is not
provided, contact your IBM reseller or IBM marketing representative.
Additional technical support resources
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site,
the PSG Electronic Bulletin Board System (BBS), and the IBM Automated Fax
System.
Online Technical Support
IBM Personal Computing Support
Web site
http://www.pc.ibm.com/support
IBM PSG BBS 1-919-517-0001
IBM Automated Fax System 1-800-426-3395
1-800-465-3299 (in Canada)
Support 24 hours a day, 7 days a week
Canada 1-800-565-3344
U.S.A. or Puerto Rico 1-800-772-2227
Appendix B. Help and service information 2-13