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Reference Manual for the Model FVS318 Cable/DSL ProSafe VPN Firewall
9-8 Troubleshooting
— If your ISP assigned a host name to your PC, enter that host name as the Account Name in
the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your firewall to
“clone” or “spoof” the MAC address from the authorized PC. Refer to “Manual
Configuration“ on page 4-8.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
firewall’s administration password to password and the IP address to 192.168.0.1. You can erase
the current configuration and restore factory defaults in two ways:
• Use the Erase function of the Web Configuration Manager (see “Erase the Configuration“ on
page 6-5).
• Use the Default Reset button on the rear panel of the firewall. Use this method for cases when
the administration password or IP address is not known.
Using the Default Reset button
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the firewall.
1. Press and hold the Default Reset button until the Test LED turns on (about 10 seconds).
2. Release the Default Reset button and wait for the firewall to reboot.
Problems with Date and Time
The E-Mail menu in the Content Filtering section displays the current date and time of day. The
FVS318 VPN Firewall uses the Network Time Protocol (NTP) to obtain the current time from one
of several Network Time Servers on the Internet. Each entry in the log is stamped with the date
and time of day. Problems with the date and time function can include: