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8. Troubleshooting
Check the following if your unit should fail during operation. You can also refer to
the pages of this manual for complete instructions.
Notes:
• If the suggested remedy does not solve the problem, do not try to repair the
device - no parts of the unit are user serviceable.
Return the unit to an authorized OMRON retail outlet or distributor.
• The device should be serviced once a year by an approved OMRON service
centre.
Symptom Cause Remedy
Nothing happens when the
power switch is pressed.
Is the power plug plugged
into an electrical outlet?
Check that the plug is
inserted in an electrical
outlet. Unplug then reinsert
the plug if necessary.
No nebulisation or low
nebulisation rate, when the
power is on.
Is there medication in the
medication tank?
Fill the medication tank.
Is there too much/little
medication in the medication
tank?
Add the correct amount of
medication to the medication
tank.
Is the vaporiser head
missing and not assembled
correctly?
Attach the vaporiser head
correctly.
Is the nebuliser kit
assembled correctly?
Assemble the nebuliser kit
correctly.
Is the nozzle blocked?
Make sure that the nozzle is
free of blockages.
Is the nebuliser kit tilted at a
sharp angle?
Make sure that the nebuliser
kit is not tilted at an angle of
more than 45 degrees.
Is the air tube connected
correctly?
Make sure that the air tube is
correctly connected to the
compressor and nebuliser.
Is the air tube folded or
damaged?
Make sure that the air tube
does not contain kinks.
Is the air tube blocked?
Make sure that the air tube is
free of blockages.
Is the air filter dirty?
Replace the air filter with a
new one.
The device is abnormally
loud.
Is the air filter cover attached
correctly?
Attach the air filter cover
correctly.
The device is very hot.
Are the ventilation slots
blocked?
Do not block the ventilation
slots.
NE-C29_main.book Page 22 Tuesday, December 13, 2011 10:40 AM