1-28 User’s Manual
If Something Goes Wrong
This section briefly discusses the most common problems you might
encounter. For more complete troubleshooting information, see Chapter
6. Chapter 6 also describes all printer error and status indicators.
Problem Remedy
No response by printer Ensure that:
• The printer is turned on and online. The
ONLINE indicator should be lit.
• The cable from the computer to the printer
is properly connected at both ends.
• Your software program has sent the print
data to the printer. Many programs have a
printer control function that shows print
No printout; DATA The printer has received data from the
indicator on computer but has not printed the page. To
print the page, put the printer offline by
pressing
briefly then press
.
Unreadable printout Possible causes and solutions are:
• A wrong printer driver is selected. Select
the PrintPartner 14ADV printer driver as
the document printer.
• The document contains unknown printer
commands. Remove any setup strings or
embedded commands, or print the
document with a Text only or ASCII text
print option.
Printing Your First Document
04 Chapter 1 07.08.1997, 11:39 Uhr28
