Bell U760 Manual

Open as PDF

next previous

Troubleshooting

Below is a list of common error messages and possible solutions

regardingtheuseofyourTurboStick.Refertobell.ca/mobileconnect

for complete details.

Intermittent connectivity

and/or low throughput

•Relocatetheentirecomputertoadifferentarea.

The LED is green but

the Turbo Stick is not

recognized by the

computer

•Removeandre-inserttheTurboStickintoadifferentUSBport

•UseaUSBextensioncabletoensuregoodconnection.

•Thedriverinstallationmayhavebeencorrupted,referto

bell.ca/mobileconnectforadditionaltroubleshootingtips.

Bell core network or Bell

high speed network does

not show in the status

display

and/or

The LED indicator on the

Turbo Stick glows red

•Servicemaynotbeavailableinyourlocation.Relocatethe

computer to a different area. Coverage maps are available at

bell.ca/coverage

•Thenetworkmaybeunavailableduetomaintenance.Trythe

connection again at a later time.

•TheTurboStickmaynotbeinsertedproperly.Removeandreinsert

the Turbo Stick into the port.

•Yourcomputermaynothavethecorrecthardwaredriversfor

theUSBport.RemovetheTurboStick,uninstallMobileConnect,

downloadandinstallthelatestversionofMobileConnectBasic

foryourdevicefrombell.ca/mobileconnect

When clicking Connect, the

message “Your connection

attempt to the network

failed” is displayed

•Servicemaynotbeavailableinyourlocation.Relocatethe

computer to a different area. Coverage maps are available at

bell.ca/coverage

•Thenetworkmaybeunavailableduetomaintenance.Trythe

connection again at a later time.

•TheTurboStickmaynotbeactivatedorthephonenumber

supplied may be incorrect. First, attempt the activation process

again, as described in the section Activating your Turbo Stick

inthisguide.Ifthisdoesnotresolvetheproblem,contactBell

Client Care.

The LED indicator on the

Turbo Stick is not lit

•

The

Turbo

Stick may not be inserted properly. Remove

and

rmlyreinserttheTurboStickintotheport.TryusingaUSB

extension cable.

•Yourcomputermaynothavethecorrecthardwaredriversfor

theUSBport.

The LED indicator on the

Turbo Stick glows amber

•RemoveandrmlyreinserttheTurboStickintotheport.

•Shutdownandrestartthecomputer.

•Iftheaboveactionsdonotresolvethisproblem,contact

Bell Client Care.

Symptoms Solution