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9 Troubleshooting
■Cannot install
●When using Windows 2000, or Windows XP Professional, see if you have logged-in as an administrator.
■Cannot register camera server
●Refer to error messages (1) - (7).
●If camera server is being accessed via a proxy, be sure to set the proxy in Option under the Operation
menu.
■Failed to search cameras
●Camera server searches are performed by transmitting broadcast packets. Camera servers on networks
that cannot be reached by broadcast packets cannot be detected. Redo the camera registration from
“Register Camera”.
■Images are not displayed
●Refer to error messages (9) - (15).
●If connection to a camera server is being made via a proxy, be sure to set the proxy in Option under the
Operation menu.
■Cannot control the camera
●Make sure the RS-232C cable linking the camera server and the camera is correctly connected and the
camera has power.
●See if the camera server has been set to allow camera control.
●See if extreme view restrictions have been set for the camera server.
