Chevrolet 1997 Manual

A SERVICE OF

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Customer Satisfaction Procedure

c

I

Chevrolet dealers have the facilities, trained technicians

and up-to-date information to promptly address any

concerns you may have. However,

if

a concern has not

been resolved to your complete satisfaction, take the

following steps:

STEP

ONE

--

Discuss your concern with a member

of

dealership management. Normally, concerns can

be quickly resolved at that level.

If

the matter has

already been reviewed with the sales, service or parts

manager, contact the owner

of

the

dealership or the

General Manager.

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