Obtaining HP telephone support
During the warranty period, you may obtain assistance from HP Total Care.
Before you call
To assist our HP Total Care Representatives to serve you better, prepare the following information
before calling.
1. Print the printer configuration page. See
Understanding and printing the configuration page for
instructions on how to print this page. If the printer does not print, get the following information
ready.
●
Model number and serial number. (Check the back of the printer.)
●
Printer model
2. Check the operating system that you are using, such as Windows 98 SE.
3. If the printer is connected to the network, check the network operating system, such as Windows
NT Server 4.0.
4. Note how the printer is connected to your system, such as parallel, USB, or network.
5. Obtain the printer driver and version number of the printer software, such as HP Officejet Pro
K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer
settings or properties dialog box and click the About tab.)
6. If you have a problem printing from a particular application, note the application and version
number.
HP Total Care phone numbers
In many locations, HP Total Care provides toll free telephone support during the warranty period.
However, some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see
www.hp.com/support.
Country/Region Telephone number
Algeria 61 56 45 43
Argentina Buenos Aires: 54–11–4708–1600
Outside Buenos Aires: 0-800-555-5000
Australia 1300 721 147
Out-of-warranty: 1902 910 910
Austria www.hp.com/support
Bahrain 17212049
Belgium Dutch: www.hp.com/support
French:
www.hp.com/support
Brazil Outside Sao Paolo: 0–800-709–7751
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