Chapter 3. Solving computer problems
Frequently asked questions . . . . . . .10
Diagnosing problems . . . . . . . . .11
Troubleshooting . . . . . . . . . . .11
Error messages . . . . . . . . . .11
Errors without messages . . . . . . .15
A password problem . . . . . . . .16
Keyboard problems . . . . . . . .16
Sleep or hibernation problems . . . . .16
Computer screen problems . . . . . .18
Battery problems . . . . . . . . .20
A hard disk drive problem . . . . . .21
A startup problem . . . . . . . . .21
A fingerprint authentication problem . . .21
Other problems . . . . . . . . . .21
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents
information for use when Access Help is inaccessible.
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