4.8 Troubleshooting wireless mouse and keyboard
issues
Problem: The wireless keyboard or mouse is not paired with your computer.
Troubleshooting and problem resolution:
1. Follow the steps in the “Wireless keyboard and mouse instructions” section in
the User Guide.
2. Check the indicator lights: for more information see the “Indicator light guide”
section. If your wireless keyboard and mouse aren’t paired with your computer,
the indicator lights will start blinking, indicating your keyboard and mouse are in
discovery mode and ready to pair with your computer.
3. Turn the wireless keyboard and mouse off and on again.
a. Reinstall all batteries.
b. Turn on the power switch (if the devices have ON/OFF switches).
c. Repair the devices as explained in the “Wireless keyboard and mouse
instructions” section in the User Guide.
4. Restart the computer.
a. Turn off the computer and unplug the main power cord.
b. Plug the main power cord in and restart the computer.
c. Repair the devices as explained in the “Wireless keyboard and mouse
instructions” section in the User Guide.
5. If either the wireless keyboard or mouse has been connected to the computer,
you only need to follow Method 3 to establish a connection for the other device.
6. If you have a wired keyboard and mouse, follow Method 3 to establish the
connection.
Problem: The wireless keyboard and mouse are not active immediately after the
computer starts up or wakes from sleep.
Troubleshooting and problem resolution:
Some Bluetooth devices may disconnect after no data has been transmitted for
a certain amount of time to conserve battery power. If this happens, it may be
necessary to press a key on the wireless keyboard or click a button on the mouse
once or twice to wake them up.
