5 Troubleshooting
3EC 36714 BAAA TCZZA Ed. 02
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5 Troubleshooting
Solving problems This appendix provides information on how to identify and correct some common
problems you may encounter when using the SpeedTouch™.
In most cases the described solutions will solve the problem.
However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might
solve the problem.
If reinstallation has not resolved the problem, contact the company from which you
purchased the SpeedTouch™ for assistance.
SpeedTouch™ LEDs Your SpeedTouch™ is equipped with two Bi-colored LEDs . These indicators indicate
the status of the SpeedTouch™. Checking the SpeedTouch™ status may be a first step
in isolating the problem.
Start-up phases At startup, the SpeedTouch™ passes three phases:
Failed POST When a Power on Self Test (POST) failed, both LEDs are solid amber.
Phase USB LED ADSL LED Description
Color Timing Color Timing
Attaching and
Configuring
Red Flashing,
very short
time
Off — The Speed-
Touch™ is
attached.
Green Solid,
2 seconds
Green Solid,
2 seconds
Ready to
continue.
Downloading Green Flashing,
1 to 10
seconds
Off — Downloading
driver software
from computer.
Solid Amber Solid Download
successful.
Connecting to
ADSL
Green Solid Green Flashing Pending ADSL
line synchroniza-
tion.
Solid Ready for
connectivity.
