SECTION 4
MAINTENANCE
22
Cleaning the Printhead
The printheads in the Envelope Imager CS printer are cleaned automatically each time the machine is
turned on or when the printer software decides they need cleaning. No operator intervention is required.
Jams in the Printer
If a jam occurs, STOP the Printer. You can do this by lifting up the front cover.
Some possible reasons for jamming are:
1. Feeding more than one piece of media. Check separation adjustment.
2. Damaged media, such a dog-eared (turn down corners).
3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements
for automated feeding is acceptable in the Envelope Imager CS.
4. Envelopes that are caught under the flap of another envelope or stuck to one another may cause
jamming.
Failure to Feed Paper Stoppages
If a sheet feeds, but does not get into the proper position to feed, you can clear it from the machine by
pressing the Green “Clear Paper Button”. This switch will operate the drive motor and rollers, but not feed
any additional paper.
Removing Jammed Media
It may be necessary to remove one or more of the
paper guides to gain access to the jammed media.
The Forwarding Roller Guide Plate can be removed
by pressing down on the plate and sliding it toward
the feeder end of the printer. Lift the plate out of
the machine.
The Exit Roller Guide Plate can be removed by
opening the front cover, lifting the guide vertical
and then lifting it out of its slot on the printhead side
of the machine.
