Troubleshooting
TOSHIBA A40 Series 911
TOSHIBA A40 Series Version
1
Last Saved on 02/12/2003 17:24
ENGLISH using Euro_M.dot –– Printed on 02/12/2003 as IM_A40EN
Hard disk drive
Problem Procedure
Computer does not
boot from hard disk
drive
Check if a diskette is in the diskette drive or a
CDROM is in the optical media drive. Remove
any diskette and/or CDROM and check Boot
priority. Refer to the Boot Priority section in
Chapter 7, HW Setup and Passwords.
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation
or online HELP for information on running
SCANDISK and the defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in Chapter 4
for details on cleaning.
