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724-746-5500 | blackbox.com
Page 16
IC408A
Chapter 4: Troubleshooting
Problem: My USB device does not work at all.
Cause(s):
1. Insufficient bandwidth is available on the network to support the device.
2. The Local Extender is paired to the wrong Remote Extender.
Solution(s):
1. Connect the Local and Remote Extenders directly to each other and try the USB device again.
2. Follow the instructions in Section 3.5 and pair the Local to the Remote Extender that is connected to the device you wish to
use.
4.2 Contacting Black Box
If you determine that your 4-Port USB 2.0 Extender over LAN is malfunctioning, do not attempt to alter or repair the unit.
It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
4.3 Shipping and Packaging
If you need to transport or ship your 4-Port USB 2.0 Extender over LAN:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact
Black Box to get a Return Authorization (RA) number.