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Page 12 of 13 MotionDrape™ LED User Manual (Rev. 05)
Contact
Procedure
In case you need to return a product or request support, follow the procedure below:
· If you live in the U.S., contact CHAUVET® World Headquarters (see below).
· If you live in the UK or Ireland, contact CHAUVET® Europe Ltd.(see below).
· If you live in any other country, DO NOT contact CHAUVET®. Instead, contact your
distributor of record. Refer to our Web site for contact details of distributors outside
the U.S., United Kingdom, or Ireland.
CHAUVET®
Contact
Information
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
If you live outside the U.S.
, United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® product
s to
them. Visit our website for contact details.
Returning
Products to
CHAUVET®
Call the corresponding CHAUVET®
Tech Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product
. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
DO NOT write the RMA number
directly on the box. Instead, write it on a properly
affixed label.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
· Your name
· Your address
· Your phone number
· The RMA number
· A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. As a suggestion, proper UPS packing or double-
boxing is always a safe method to use.
CHAUVET®
reserves the right to use its own discretion to repair or replace
returned product(s).