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Eclipse™ RGB User Manual 17 12/20/2011
General Troubleshooting
Symptom
Solution(s)
Applies to
Lights
Foggers
& Snow
Controllers
Dimmers
& Chaser
Breaker/Fuse keeps
blowing
Check total load placed on device
Chase is too slow
Check users manual for speed adjustment
Device has no power
Check for power on Mains.
Check device’s fuse. (internal and/or external)
Loss of signal
Use only DMX cables
Install terminator
Note: Keep DMX cables separated from power cables
or black lights.
No laser output
Bounce mirror motor may have shifted during shipping;
readjust
If you still have a problem after trying the above solutions, please contact CHAUVET Technical Support.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be
issued. Package must be clearly labeled with a Return Merchandise Authorization Number (RMA
#). Products returned without an RMA # will be refused. Call CHAUVET and request RMA # prior to
shipping the product. Be prepared to provide the model number, serial number and a brief
description of the cause for the return. Be sure to properly pack product, any shipping damage
resulting from inadequate packaging is the customer’s responsibility. CHAUVET reserves the right
to use its own discretion to repair or replace product(s). As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
Note: If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1. Your name
2. Your address
3. Your phone number
4. The RMA #
5. A brief description of the symptoms
Contact Information
World Headquarters
United Kingdom & Ireland
CHAUVET®
CHAUVET® Europe Ltd.
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk