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Multiprocessor WAN Application Module User Guide
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APPENDIX
B
Troubleshooting
During power up, your Cisco Catalyst 6500 Series switch or Cisco 7600 Series Internet Router goes
through a system check. This system check also includes all the modules (for example, the MWAM) that
are installed.
If your MWAM is not powering up properly, begin troubleshooting using the procedures in this
appendix. This appendix guides you through some initial checks and procedures that can solve some
basic MWAM problems. It can also direct you to the appropriate document for detailed troubleshooting
information and procedures to solve more complex problems.
This appendix contains general problem solving information about your Catalyst 6500 switch or Cisco
7600 router and specific problem solving information about your MWAM module in the following
sections:
• General Problem Solving, page B-2
• MWAM Problem Solving, page B-4
• MWAM System Error Messages, page B-6
Tip If you cannot locate the source of the problem, contact a customer service representative for information
on how to proceed. For technical support information, see the Cisco Information Packet publication that
shipped with your product. Before you call, have the following information ready:
• Chassis type and serial number
• Maintenance agreement or warranty information
• Type of software and version number
• Date you received the new chassis
• Brief description of the problem
• Brief explanation of the steps you have taken to isolate the problem
For specific troubleshooting details about the Catalyst 6500 switch or Cisco 7600 router, refer to the
Trou bleshoot ing chapters in the following books:
• Catalyst 6500 Series Switch Installation Guide—Appendix E
• Cisco 7600 Series Router Installation Guide—Chapter 4