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MODEL 396/396VP/397/398/398VP SECTION 6.0
RETURN OF MATERIAL
SECTION 6.0
RETURN OF MATERIAL
6.1 GENERAL.
To expedite the repair and return of instruments, proper
communication between the customer and the factory
is important. Before returning a product for repair, call
1-949-757-8500 for a Return Materials Authorization
(RMA) number.
6.2 WARRANTY REPAIR.
The following is the procedure for returning instru-
ments still under warranty:
1. Call Rosemount Analytical for authorization.
2. To verify warranty, supply the factory sales order
number or the original purchase order number. In
the case of individual parts or sub-assemblies, the
serial number on the unit must be supplied.
3. Carefully package the materials and enclose your
“Letter of Transmittal” (see Warranty). If possible,
pack the materials in the same manner as they
were received.
4. Send the package prepaid to:
Rosemount Analytical Inc., Uniloc Division
Uniloc Division
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
6.3 NON-WARRANTY REPAIR.
The following is the procedure for returning for repair
instruments that are no longer under warranty:
1. Call Rosemount Analytical for authorization.
2. Supply the purchase order number, and make
sure to provide the name and telephone number
of the individual to be contacted should additional
information be needed.
3. Do Steps 3 and 4 of Section 6.2.
NOTE
Consult the factory for additional informa-
tion regarding service or repair.