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Appendix C: Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-
swap controller (HSC). See “Additional Information and Software” for a link to the
software updates. In addition to the server firmware and files, also update any drivers used
for components you have installed in your system, such as video drivers, network drivers,
and SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See “Additional Information and Software” for a link to this software.
If you are unable to resolve your server problems on your own, see “Getting Help” for
assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system
using one of the methods below.
Table 6. Resetting the System
To do this Press
Soft boot reset to clear the system memory and reload the operating
system
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system Reset button
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals
Power off/on
button
Reset the BMC and get it back to a stable state Remove AC
power from the
server for one
minute