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C1619M-I (11/07) 19
Troubleshooting
Consult the WS5000 Operation manual (C1624M) for detailed information on setting up devices that are attached to the Endura system. The
following table provides suggestions to common issues related to the Endura workstation. If those instructions fail to solve your problem, contact
Pelco Product Support at 1-800-289-9100 (USA and Canada) or 1-559-292-1981 (international) for assistance. You should have the serial number
from the label on the front panel of the unit as well as the software version from the unit’s Advanced Properties dialog box.
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical
personnel. Exchange the defective unit and return it for repair.
Table A. Troubleshooting the Endura Workstation
Problem Possible Causes Suggested Remedy
Front panel indicators not lit. Power turned off. Check the power supply.
Network connection problem. Faulty network connections. Visually inspect all network cables and connectors at the unit and
the network switch.
Check the indicators on the network switch.
Other network connectivity issues. Contact your network administrator or Endura-certified technician.