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C4613M (3/09) 3
Description
This document describes how to restore the WS5000 advanced system management software or the Microsoft
®
Windows Vista
®
operating
system if either of these becomes corrupted. The procedures contained in this document will restore the WS5000 software and the operating
system to their original factory default settings. This document does not include procedures for backing up files or data to alternate storage
media.
WARNING: Under certain circumstances, all additional files or software installed on the disk drive will be removed during a recovery
pr
ocess. If possible, copy any necessary files to another location on the network, to a blank disc, or to a USB-attached storage device
before you start these procedures.
DETERMINING THE TYPE OF FAILURE
This document provides instructions to restore the Endura
®
workstation to factory default settings if any of the following events occur.
• The WS5000 software becomes corrupted.
• The operating system becomes corrupted but it will start.
• The operating system becomes corrupted and it will not start, or you cannot access the boot image.
Pelco provides several methods for restoring the Endura workstation to full operation. To restore only the WS5000 software, go t
o the Pelco Web
site (www.pelco.com) and download the latest version of the software from the Pelco Certified Partner Portal. To restore the operating system
when it is damaged but the Endura workstation will start, use the bootable image located on the disk drive to restore it. You can also use the
bootable image to restore the operating system by starting the Endura workstation manually in Recovery Mode. If the operating system will not
start at all, restore it manually with the recovery disc that you received with your Endura workstation.
To determine which recovery option you shou
ld use, answer the following questions.
• Does the computer start but the WS5000 software will not? If so, go to the Pelco Web site and download the latest version of the software
from the Pelco Certified Partner Portal (refer to Recovering the WS5000 Software on page 3).
• Does the operating system start but it is corrupted? If so, restore the operating system from the online default boot image (ref
er to
Recovering the Windows Operating System from the Boot Image on page 4).
• Does the Endura workstation fail to start at
all? If so, follow the instructions in Recovering the System from a Recovery DVD on page 5.
Recovering the WS5000 Software
Follow these instructions if the operating system is functioning on the Endura workstation but the WS5000 software fails to start properly.
1. From a computer with an Internet connection, go to the Pelco Web site (www
.pelco.com), and then click the “Pelco certified partner portal”
link in the upper-right corner of the browser window.
2. Follow the instructions at this
site to download the latest version of the WS5000 software.
3. After you have downloaded the software, install it on the Endura workstation.
No further configuration is required.