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HOW TO GET SERVICE
When you experience trouble with your unit, you should follow these simple procedures before requesting service
on your pool/spa heat pump.
1. You should follow all start up procedures as described in this booklet. Without exception you should clean the
filtering system thoroughly, consult the manufacturers directions for proper filter cleaning methods. You must
eliminate any water flow or filtering system problems. Check all electrical service, breakers and switches.
2. Inform your dealer that the unit is having trouble and you would like them to check the unit for any obvious non
warranty problems, including but not limited to: installation specifications, water flow and filtration problems,
bypass adjustment, timers and control devices or any field installed options that may effect normal operation of the
heat pump.
3. Make sure the filtering system and any control devices are properly adjusted and corrected before you request
service from the factory. These listed items and others like them are not considered factory defects. If the factory
authorized warranty service is sent to the site and no factory defects are found or there is a problem not associated
with the unit as it was manufactured, the pool owner will be liable for all charges. Water flow adjustments, filter
cleaning, and control devices, etc. that effect the heater or damage caused by such equipment is not covered under
the warranty agreement. The pool owner is responsible for the correct adjustment and maintenance of the filtering
system.
4. If the dealer is unavailable to help you, the factory service manager will assist you or your pool service over the
phone. The service manager will give suggestions on how to check the filtering system and other obvious prob-
lems. You may save yourself the cost of a service call and learn more about your pool heat pump if you take the
time to seek advise before requesting the factory service crew. Literature can be sent to you directly that will help
you understand the heat pump system.
5. Once you have made contact with the dealer or the factory service department make sure that you can be present
when the heater is serviced. The authorized factory service centers will require the pool owner or dealer be
present.
Required Information:
Heat Pump Service Department
12155 Metro Pkwy, Ste. 5 Serial #
Ft. Myers Florida 33912 Model # ____________,
941-768-1555 Install Date ___ / ___ /___
941-768-2856 Fax Dealer Name ______________________
www.warmpool.com
The actual receipt or canceled check may be needed to verify installation date and proof of ownership.
Any service request resulting in a repair or adjustment not considered a factory defect with the heater as it
was manufactured will be the responsibility of the heater owner and therefore billed directly to the owner.
Always read and follow the owners manual and then seek advice from your dealer and / or the installer.
BE ADVISED THERE ARE SEPARATE INSTALLATION, SERVICE & ACCESSORY MANUALS.
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