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43Quadra-fire • QV32B-A, QV36B-A • 2014-900 Rev. F • 9/06
Lifetime Warranty
LIMITED LIFETIME WARRANTY
The Hearth & Home Technologies limited Lifetime Warranty guarantees that the following components will work as
designed for the lifetime of the stove or Hearth & Home Technologies will repair or replace them. These items
include but are not limited to steel and cast iron components, all gas burners, gas logs, combustion chambers,
heat exchanger systems, stainless steel firebox components, plating, doors, glass damaged by thermal breakage,
steel baffle supports, steel and ceramic baffles and manifold tubes. Labor is for the first five years.
THREE YEAR WARRANTY
Our EZ Clean firepots are covered under Hearth & Home Technologies three-year warranty program. Labor is for
3 years.
TWO YEAR WARRANTY
All electrical components such as but not limited to blowers, wiring, vacuum switches, speed controls, control
boxes, thermodisc switches, igniters, pilot assembly, gas valves, thermostats and remotes are covered under
Hearth & Home Technologies two-year warranty program. Effective April, 2005 igniters are also covered under the
two year warranty. Labor is for two years.
ONE YEAR WARRANTY
Porcelain and powdercoat finishes are warranted against manufacturer defects for one year. Labor to repair or
replace these parts is covered for one year, reimbursed per our warranty service fee schedule.
CONDITIONS
This warranty is nontransferable and is made to the original retail purchaser only provided that the purchase was
made through an authorized dealer of Hearth & Home Technologies. It must be installed and operated at all times
in accordance with the Installation and Operating Instructions furnished with this product, as well as any applicable
local and national codes. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
Labor to repair or replace items covered under the limited Lifetime Warranty will be covered for the first five years per
our warranty service fee reimbursement schedule. Parts covered under the limited Lifetime Warranty will be covered
for the lifetime of the appliance up to a maximum of ten (10) years after Hearth & Home Technologies discontinues
the model and two
(2) years for optional accessories. Adjustments, regular maintenance, cleaning and temporary repairs do not
qualify for a service call fee and will not be covered. The replacement of consumer replaceable items and installation
of upgraded component parts do not quality for a service call fee, and will not be covered.
This limited Lifetime Warranty does not extend to or include surface finish on the appliance, door gasketing, glass
gasketing, glass, firebrick, pellet logs, kaowool or other ceramic insulating materials. It does not cover installation
or operational-related problems such as overfiring, use of corrosive driftwood, downdrafts or spillage caused by
environmental conditions, nearby trees, buildings, hilltops, mountains, inadequate venting or ventilation, excessive
offsets, or negative air pressures caused by mechanical systems such as furnaces, fans, clothes dryers, etc.
Any installation, construction, transportation, or other related costs or expenses arising from defective part(s),
repair, replacement, etc., will not be covered by this warranty, nor will Hearth & Home Technologies assume
responsibility for them. Further, Hearth & Home Technologies will not be responsible for any incidental, indirect, or
consequential damages, except as results in damage to the interior or exterior of the building in which this appliance
is installed. This limited Lifetime Warranty does not apply to the venting components, hearth components or other
accessories used in conjunction with the installation of this product not manufactured by Hearth & Home
Technologies
This warranty is void if the stove has been overfired or operated in atmospheres contaminated by chlorine, fluorine,
or other damaging chemicals, the stove is subjected to prolonged periods of dampness or condensation, or there
is any damage to the stove or other components due to water or weather damage which is the result of, but not
limited to, improper chimney or venting installation. Hearth & Home Technologies may, at its discretion, fully
discharge all obligations with respect to this warranty by either repairing or replacing the unit, or refunding the
wholesale price of the defective part(s).
This limited Lifetime Warranty is effective on all appliances sold after May 1, 2002 and supersedes any and all
warranties currently in existence.
250-8620J 12/05