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SMC Series Chillers Page 9
1-6 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of shipment.
The Carrier then assumes full responsibility of the shipment.
; Notify the transportation company’s local agent.
; Hold the damaged goods and packing material for the examining agent’s inspection. Do not
return any goods to Sterlco before the transportation company inspection and authorization.
; File a claim against the transportation company. Substantiate the claim by referring to the
agent’s report. A certified copy of our invoice is available upon request. The original Bill of
Lading is attached to our original invoice. If the shipment was prepaid, write us for a
receipted transportation bill.
; Advise Sterlco regarding your wish for replacement.
1-7 If the Shipment is Not Complete
Check the packing list. The apparent shortage may be intentional. Back-ordered items are noted
on the packing list. You should have:
; SMC Series Chiller
; Bill of Lading
; Packing List
; Operating and Installation Packet
Re-inspect the container and packing material to see if smaller items have been missed during
unpacking. Determine that the item was not taken from the area before the shipment was checked
in. Notify Sterlco immediately of the shortage.
1-8 If the Shipment is Incorrect
; If the shipment is not what you ordered, contact Sterlco immediately. Include the order
number and item.
; Hold the items until shipping instructions are received.