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Warranty and Return
WA–2 975-0401-01-01
Xantrex covers both parts and labor necessary to repair the product, and return
shipment to the customer via a Xantrex-selected non-expedited surface freight
within the contiguous United States and Canada. Alaska, Hawaii and outside of
the United States and Canada are excluded. Contact Xantrex Customer Service
for details on freight policy for return shipments from excluded areas.
How do you get service? If your product requires troubleshooting or
warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex directly
at:
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one of
these facilities.
What proof of purchase is required? In any warranty claim, dated proof
of purchase must accompany the product and the product must not have been
disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at
point of sale to the end user; or
• The dated dealer invoice or purchase receipt showing original equipment
manufacturer (OEM) status; or
• The dated invoice or purchase receipt showing the product exchanged
under warranty.
What does this warranty not cover? Claims are limited to repair and
replacement, or if in Xantrex's discretion that is not possible, reimbursement up
to the purchase price paid for the product. Xantrex will be liable to you only for
direct damages suffered by you and only up to a maximum amount equal to the
purchase price of the product.
This Limited Warranty does not warrant uninterrupted or error-free operation of
the product or cover normal wear and tear of the product or costs related to the
removal, installation, or troubleshooting of the customer's electrical systems.
This warranty does not apply to and Xantrex will not be responsible for any
defect in or damage to:
a) the product if it has been misused, neglected, improperly installed,
physically damaged or altered, either internally or externally, or damaged
from improper use or use in an unsuitable environment;
Telephone: 1 800 670 0707 (toll free North America)
1 408 987 6030 (direct)
+34 93 470 5330 (Europe)
Fax: 1 800 994 7828 (toll free North America)
+34 93 473 6093 (Europe)
Email: customerservice@xantrex.com
Web: www.xantrex.com