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Troubleshooting
This section will help you narrow down the source of any problem you
encounter. Before contacting customer service, please work through the
steps listed below:
1. Check for any error codes displayed on the display screen. If a
message is displayed, record it before doing anything further.
2. As soon as possible, record the conditions at the time the problem
occurred so you can provide details when you contact customer
service for help. Include the following information:
• What loads the Freedom HF was running or attempting to run
• What the battery condition was at the time (voltage, state of
charge, etc.) if known
• Recent sequence of events
• Any known unusual AC shore power factors such as low voltage,
unstable generator output, etc.
• Whether any extreme ambient conditions existed at the time
(temperature, vibrations, moisture, etc.)
3. If your Freedom HF is not displaying an error code, check the
following to make sure the present state of the installation allows
proper operation:
• Is the inverter located in a clean, dry, adequately ventilated place?
• Are the battery cables adequately sized as recommended in the
Installation guide?
• Is the battery in good condition?
• Are all DC connections tight?
• Are the AC input and output connections and wiring in good
condition?
• Are the configuration settings correct for your particular
installation?
• Are the display panel and the communications cable properly
connected and undamaged?
• Are all disconnects and AC breakers closed and operable?
• Have any of the fuses blown in the installation?
4. Contact Xantrex for further assistance. Please be prepared to describe
details or your system installation and to provide the model and serial
number of the unit.
ELECTRICAL SHOCK AND ENERGY HAZARD
Do not disassemble the Freedom HF. It does not contain any user-
serviceable parts. Attempting to service the unit yourself could result in
an electrical shock or burn.
Failure to follow these instructions can result in death or serious
injury.
IMPORTANT:
To obtain service go to “Contact Information” on page i.
Freedom HF InvChg Owners Guide.book Page 31 Thursday, November 24, 2011 11:20 AM