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Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization
(RMA) number and the correct factory "Ship To" address. Products must also be shipped prepaid.
Product shipments will be refused and returned at your expense if they are unauthorized, returned
without an RMA number clearly marked on the outside of the shipping box, if they are shipped
collect, or if they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for
reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure
that your product is shipped fully insured in the original packaging or equivalent. This
warranty will not apply where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc clearly marked on the outside of the
box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours
• A brief description of the problem
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and are fully responsible for all
documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC)
A Xantrex return material authorization (RMA) number is not required. However, you must contact
the ASC prior to returning the product or presenting the unit to verify any return procedures that
may apply to that particular facility.