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Return Material Authorization Policy
D–5
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return
Material Authorization (RMA) number and the correct factory "Ship To"
address. Products must also be shipped prepaid. Product shipments will
be refused and returned at your expense if they are unauthorized, returned
without an RMA number clearly marked on the outside of the shipping
box, if they are shipped collect, or if they are shipped to the wrong
location.
When you contact Xantrex to obtain service, please have your instruction
manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Return Procedure
1. Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in
the original packaging or equivalent. This warranty will not apply
where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly
marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are
not acceptable.
• A contact telephone number where you can be reached during work
hours
• A brief description of the problem
3. Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or Canada
In addition to the above, you MUST include return freight funds and are
fully responsible for all documents, duties, tariffs, and deposits.