7-10 ENWW
Check that the media is loaded correctly
Make sure the media is squarely against the alignment guide and that the
paper guide is snug, but not tight, against the media. Load no more than 45
sheets of media or a stack 0.18 in (4.5 mm) thick loaded in the input tray.
Use the card slot for media 4.72 in (120 mm) width or less. Ensure the
paper guide on the slot fits snugly against the media. Adjust the paper
guide on the slot until it fits snugly against the left edge of the media.
For information on loading media, see Selecting print media.
If none of the above solutions worked, the problem is likely caused by the
inability of the software program to properly interpret print settings. Check the
release notes on the Starter CD for known software conflicts. Otherwise, check
your software program manual, or call the software manufacturer for more
specific help with the problem.
Something on the page is missing or incorrect
Check the margin settings
Make sure the margin settings for the document do not exceed the
printable area of your printer. For information about margin settings, see
Minimum printing margins.
Check the color print settings
For Windows, the Print In Grayscale check box might be selected. From
your software application, open the Printer Properties dialog box. Click
the Color tab and make sure Print in Grayscale is not selected.
For Macintosh, adjust these settings from the Color Panel in the Print
dialog box.
If you are printing with only one print cartridge, see Single-cartridge printing
mode.
Check if print cartridge is removed
If a print cartridge is removed while a page is printing, the data intended for
that print cartridge will be lost and will be missing on the printout. If you
remove a print cartridge, make sure to wait until the entire page is printed.
Check the paper size
Make sure the paper size selected in the printer driver matches the paper
size loaded in the printer.
The size of the document you are printing might be larger than the media in
the tray, so that content is cut off because it is outside the printable area.
If the layout of the document you are trying to print will fit on a media size
supported by the printer, then load the correct media size. Make sure to
select the correct page orientation.
