ENWW 7-13
If you have the tri-color and photo print cartridges installed, try calibrating
the color. For instructions, see Calibrating color.
Colors are printing as black and white
Check the printer driver settings
For Windows, the Print In Grayscale check box is probably selected. From
your software application, open the Printer Properties dialog box. Click
the Color tab and make sure Print in Grayscale is not selected.
For Macintosh, open the Print dialog box and from the Image panel, make
sure that Grayscale is not selected.
If you are printing with only the black or photo print cartridge, the printout
will be printed in grayscale. See Single-cartridge printing mode.
Wrong colors are printing
Check the printer driver settings
For Windows, the Print In Grayscale check box might be selected. From
your software application, open the Printer Properties dialog box. Click
the Color tab and make sure Print in Grayscale is not selected.
For Macintosh, open the Print dialog box and from the Image panel, make
sure that Grayscale is not selected.
For Windows, try adjusting the Saturation, Brightness and Color Tone
from the Color tab in the printer driver. For Macintosh, adjust these
settings from the Color Panel in the Print dialog box.
Check the print cartridges
When colors are completely wrong, the printer might have run out of one or
more colors of ink. Check the print cartridge LEDs to make sure they are
not on (see LED Reference). You can also check the status of the print
cartridges from the Printer Status tab in the Toolbox. Replace any low or
empty print cartridges. For instructions, see Replacing the print cartridges.
If you are printing with only one print cartridge, see Single-cartridge printing
mode.
If you have the tri-color and photo print cartridges installed, and the color
does not print out as expected or there is a color tinge in gray shades, try
calibrating the color. For instructions, see Calibrating color.
Whenever print quality noticeably decreases, try cleaning the print
cartridges. For instructions, see Cleaning the print cartridges.
