Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using
the Wireless ADSL2/2+ Modem Router and some possible solutions to them. If you
follow the suggested steps and the Wireless ADSL2/2+ Modem Router still does not
function properly, contact your dealer for further advice.
General Problems
Problem 1: Can't connect to the Wireless ADSL2/2+ Modem Router to con-
figure it.
Solution 1:
Check the following:
• The Wireless ADSL2/2+ Modem Router is properly installed, LAN
connections are OK, and it is powered ON.
• Ensure that your PC and the Wireless ADSL2/2+ Modem Router
are on the same network segment. (If you don't have a router,
this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the Wireless ADSL2/2+ Modem Router's
default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the Wireless ADSL2/2+ Modem Router.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following trouble-
shooting steps.
• Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
• If the PCs are configured correctly, but still not working, check
the Wireless ADSL2/2+ Modem Router. Ensure that it is con-
nected and ON. Connect to it and check its settings. (If you can't
connect to it, check the LAN and power connections.)
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