5.2 PORT SETTING OPTIONS
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This service can be assigned to a keypad digit within Custom Service; after pressing this key,
the caller will hear the Department Dialing Menu.
5.2.12 Operator Service
This service (when enabled) can be accessed via:
• Voice Mail—Rotary Telephone Service allows rotary callers to reach the General
Delivery Mailbox or Operator Service.
• Automated Attendant—Dial 0 and your call will go to Operator Service.
• Custom Service—The Operator Service can be assigned to a keypad digit within a
Custom Service; after pressing this key, the caller enters Operator Service. Operator
Service can also be the destination of "no-DTMF-input".
Operator Service offers callers many chances to reach a human operator. Operator Service
can be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator
2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each
stage, there are other options for busy cases and no-answer cases. Operator Service can be
programmed differently for Day, Night, Lunch, or Break Mode. Each operator can be assigned
a mailbox for message-taking.
