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Cubix™ 2.0 User Manual (Rev. 5) Page 13 of 13
To return a product or request support:
• In the U.S., contact CHAUVET® World Headquarters (see below).
• In the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
• In any other country, DO NOT contact CHAUVET®. Instead, contact your lighting
distributor. See www.chauvetlighting.com for distributors outside the U.S., UK, or
Ireland.
Outside the U.S., UK, or Ireland, contact your distributor and follow their
instructions on how to return CHAUVET® products to them. Visit our website for
contact details.
Returns
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
You must send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
Contact Us
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk