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User Workstation Setup Guide for Cisco Unity Connection Release 2.x
OL-13207-01
Chapter 5 Operator and Support Desk Orientation
Support Desk Orientation
IMAP client:
Differences in client
behavior
Users who use different third-party IMAP clients to access voice messages from their desktop
machines may note the following discrepancies in behavior:
• Microsoft Outlook client:
–
For new messages, the “Mark as Unread” feature will mark messages as new on the
Cisco Unity Connection server, regardless of whether the WAV file message attachment is
downloaded or not.
–
Voice messages that are deleted over the phone are marked for deletion in the Outlook
client and are changed to strikethrough text when users select the “Send/Receive”
command.
• Novell GroupWise client:
–
When new messages with the WAV file message attachment have been downloaded to the
GroupWise client, the “Read Later” feature no longer marks the message as new on the
Connection server.
–
Voice messages that are deleted over the phone are not marked for deletion in GroupWise;
users will need to manually delete them from this client.
–
GroupWise users will need to use the “Send/Retrieve” command to update message status
from the Connection server.
Mailbox fills up quickly Users may complain that their mailboxes are filling up too quickly, for any of the following reasons:
• Cisco Unity Connection does not automatically delete messages when they reach a certain age.
This means that user messages are saved until the user deletes them permanently. (For
information on how to permanently delete messages, refer users to the “Deleting Messages”
chapter of the User Guide for Cisco Unity Connection, available at
http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html.)
• When users receive nondelivery receipts (NDRs) to messages that they send, their e-mail client
mailbox can quickly increase in size—especially if the original message included large
attachments. For users who have access to e-mail messages via TTS, if their e-mail clients are
configured to save their sent messages, the original message and attachments are stored in their
Sent Items folders and another copy is sent to their Inboxes along with the NDR, increasing
their mailbox size accordingly.
• Users may receive messages that have been forwarded many times over, which increases
message size. The original message plus all recorded introductions that were added during
forwarding equal the total message size. As a result, users who have relatively few messages
stored in their mailboxes may still find that their mailboxes exceed the storage limits.
• User mailboxes can fill up while users are on vacation or on an extended leave of absence. To
prevent this, specify that Connection will prevent callers from leaving messages when users
have their alternate greetings enabled.
Table 5-1 Potential User Concerns and Misconceptions (continued)
Potential Issue Description