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5-7
User Workstation Setup Guide for Cisco Unity Connection Release 2.x
OL-13207-01
Chapter 5 Operator and Support Desk Orientation
Support Desk Orientation
Speed for elements of
the Connection
conversation varies
Users may report that the speed at which Cisco Unity Connection plays menus, voice names,
greetings, and messages is inconsistent. For example, users may report that when they listen to their
messages, the message is played at a different speed than the voice names of users who leave them
messages and the message properties (for example, the timestamp and message number).
Such inconsistencies are expected when you consider the following:
• Connection plays recorded names and greetings at the speed at which they were recorded.
Neither you nor users can affect the playback speed of recorded names and greetings.
• Messages played via Text to Speech (TTS) are always played at normal speed by default,
regardless of message playback settings.
• The speed that you or a user specifies for system prompts—the standard recordings that come
with the Connection system, including prompts for message properties—does not affect the
playback speed of messages.
• The speed that users specify for message playback does not affect system prompts.
Unread messages Depending on how Cisco Unity Connection is set up at your organization, users may be surprised
at how Connection handles messages when calls are intentionally or unintentionally disconnected
(for example, when a user hangs up or when a cell phone loses its charge or signal) while users are
in the process of listening to new messages. Some users may incorrectly assume that Connection
marks the message as read, which is not the case.
You can change how Connection handles unread messages when calls are disconnected by adjusting
the “Mark Message Saved If User Hangs Up” setting on the System Settings > Advanced >
Conversations page of Cisco Unity Connection Administration.
Unsent messages Depending on how Cisco Unity Connection is set up at your organization, users may be surprised
at how Connection handles messages when calls are intentionally or unintentionally disconnected
(for example, when a user hangs up or when a cell phone loses its charge or signal) while users are
in the process of sending, replying to, or forwarding a message. Some users may incorrectly assume
that Connection offers a draft folder for unsent messages, which is not the case.
You can change how Connection handles unsent messages when calls are disconnected by adjusting
the “Send Message If User Hangs Up During Recording” setting on the System Settings >
Advanced > Conversations page of Cisco Unity Connection Administration.
Table 5-1 Potential User Concerns and Misconceptions (continued)
Potential Issue Description