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Installation Manual 23
Return Policy
Return Policy
Micro Motion procedures must be followed when returning equipment. These procedures ensure legal
compliance with government transportation agencies and help provide a safe working environment for Micro
Motion employees. Failure to follow Micro Motion procedures will result in your equipment being refused
delivery.
Information on return procedures and forms is available on our web support system at
www.micromotion.com, or by phoning the Micro Motion Customer Service department (see page 1).
New and unused equipment
Only equipment that has not been removed from the original shipping package will be considered new and
unused. New and unused equipment requires a completed Return Materials Authorization form.
Used equipment
All equipment that is not classified as new and unused is considered used. This equipment must be completely
decontaminated and cleaned before being returned.
Used equipment must be accompanied by a completed Return Materials Authorization form and a
Decontamination Statement for all process fluids that have been in contact with the equipment. If a
Decontamination Statement cannot be completed (e.g., for food-grade process fluids), you must include a
statement certifying decontamination and documenting all foreign substances that have come in contact with
the equipment.