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Opener does NOT run
from wall console.
s Check power source,
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
s If power is OK,
– Check connections at powerhead terminals and at wall console.
– Limits must be set with door arm connected to door.
s Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF & check operation.
s Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door
does NOT move.
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Installation poster or download poster from WWW.GENIECOMPANY.COM.
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llup sti FFO ro nekorb ton si tleb/niahc erus ekam ot kcehC
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Opener works from
wall console, but NOT
from remote.
s Check all remotes.
s Replace remote battery with good one. See page 9.
s Program remote to powerhead. See page 6.
Remote has less than
25 feet operating
range or no operation.
s Relocate remote inside car and or point remote at garage door.
s
Replace battery. See page 9.
s
Reposition door opener antenna.
s
Remote LED does not come ON with button push - replace battery. See page 9.
s
Eliminate possible competing signals (satellite radio, FiOS® TV).
Door starts down,
then STOPS and goes
back up.
OR
Safe-T-Beam® System
malfunction.
s If a NEW installation, check Door Arm position. Refer to Installation poster or download
poster from WWW.GENIECOMPANY.COM.
s Check if Limits are properly set. See page 5 & 9.
s Check if Safe-T-Beam® Red LED is flashing. See page 8.
s Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 8.
s Check garage door for binding.
s If an operational problem exists, and opener will not close. The opener can be forced to
close as follows; Press and hold the wall console button until door is completely closed.
s Check for interference from adjacent Safe-T-Beam® units.
s Contact The
Genie Company at 1-800-35-GENIE.
Door starts down,
then STOPS before it
is closed.
OR
Door will only open.
s Check Safe-T-Beam® wire connections at powerhead. See page 8, STB Instruction, Poster or website.
s
Check Limits are properly set. See page 5 & 9.
s
Check CONTACT REVERSE. See page 5.
s
Check garage door
for binding.
s
Check closing "FORCE" adjustment. See page 10 .
Door starts up, but
STOPS before it is
completely open.
s Check Limits are 0properly set. See page 5.
s Be sure door, opener, and springs are in good repair, properly lubrica
ted and balanced.
s Check opening "FORCE" adjustment. See page 10.
s
WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1-800-35-GENIE.
Door will only run
closed.
s Check Limits are properly set. See pages 5 & 9.
s
Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 7.
s
Check door balance, condition, and door spring.
s
Check opening "FORCE" adjustment. See page 10.
s
WARNING: If you suspect a problem with the garage door hardware or springs,
c
ontact The Genie Company at 1-800-35-GENIE.
Door opener starts for
no reason.
s Button stuck on wall console or remote.
s Was a remote lost or stolen? Erase all remotes from powerhead memory and program
new remotes. S
TROUBLESHOOTING GUIDE -
FOR HELP—1-800-35-GENIE OR WWW.GENIECOMPANY.COM
OPERATION
Noisy operation.
s
Be sure all door fasteners are tight.
s
Be sure garage door is in good repai
r,
properly lubricated and balanced
.
s
Be sure opener is in good repair
.
Door opener runs
slow.
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tarepo kcehC
s
Is this opener installed on a one piece door? Normal speed for one piece door is
lowest speed setting.
s If carriage travel is less than 6 feet, opener configures programming for a one piece door.
s Contact The Genie Company at 1-800-35-GENIE concerning door speed.
ee page 7.
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©2011 The Genie Company
9/2011
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