Filter
Top Products
A password problem
Problem:
I forgot my password.
Solution:
If you forgot your power-on password, you must take your computer to a
Lenovo authorized servicer or marketing representative to have the
password canceled.
If you forgot your hard disk password, Lenovo authorized servicer will
not reset your password or recover data from the hard disk. You must take
your computer to a Lenovo authorized servicer or a marketing
representative to have the hard disk drive replaced. Proof of purchase is
required, and a fee will be charged for parts and service.
If you forgot your supervisor password, Lenovo will not reset your
password. You must take your computer to a Lenovo authorized servicer
or a marketing representative to have the system board replaced. Proof of
purchase is required, and a fee will be charged for parts and service.
A power switch problem
Problem:
The system does not respond, and you cannot turn off the computer.
Solution:
Turn off the computer by pressing and holding the power switch for 4
seconds or more. If the computer is still not reset, remove the ac adapter
and the battery.
Keyboard problems
Problem:
All or some of the keys on the keyboard do not work.
Solution:
If an external PS/2 keyboard is connected, the numeric keypad on your
computer does not work. Use the numeric keypad on the external
keyboard.
If an external numeric keypad or a mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external
numeric keypad, external keyboard, or mouse, making sure that you have
seated the connectors properly.
If keys on the keyboard still do not work, have the computer serviced.
Solving computer problems
Chapter 2. Solving computer problems 19