Filter
Top Products
3. Provides you with periodic updates on problem status and escalates the problem
as appropriate according to escalation management guidelines.
4. Closes the case when you agree that the problem has been resolved.
Tools and Parts Required
To remove components from the chassis or the chassis from a rack before you return
the chassis or components for repair or replacement, you need the following tools
and parts:
■ Mechanical lift, if available
■ 3/8–inch wrench or nut driver
■ Electrostatic bag or antistatic mat
■ Electrostatic discharge (ESD) grounding device
■ Flat-blade (—) screwdriver
■ Phillips (+) screwdrivers, numbers 1 and 2
■ Plastic boots or other protective cover for fiber-optic connectors
■ Wire cutters
Returning Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper
tracking and handling of returned material at the factory. Do not return any hardware
until you have received an RMA. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the shipper
via collect freight.
Packing Instructions for Returning a Chassis
If possible, use the original shipping crate, pallet, and packing materials in which the
chassis was originally shipped. If these materials are unavailable, use comparable
shipping material, or contact your Juniper Networks representative for information
on approved packaging material.
To pack the chassis for shipment:
1. Ground yourself by using an antistatic wrist strap or other device.
2. Issue the proper shutdown commands to halt your system.
3. Power the system down by pressing the PWR button.
4. Remove all cables from the chassis.
Tools and Parts Required ■ 55
Chapter 10: Contacting Customer Support and Returning Hardware