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Service Agreement Terms United States and Canada
Service agreement availability
Standard agreement service is available within the contiguous United States, Hawaii and certain areas of Alaska.
Service agreements purchased at the time of equipment sale become effective the day after warranty expiration.
Service agreements may be purchased at a later date, provided the equipment is in proper operating condition.
Kodak agrees to perform the following service for a time period of one year, unless otherwise specified.
Service agreement coverage
During the term of this agreement, Kodak’s Technical Assistance Center (TAC) will provide telephone assistance to
Customer’s designated liaison. When determined necessary by Kodak, a Kodak Field Engineer will perform on-site
service to adjust and/or replace parts required to maintain the equipment in an operating condition which is
consistent with Kodak’s specifications.
When periodic maintenance (PM) is included in the agreement, Kodak will perform the specified number of calls to
clean, test, and maintain the equipment in proper working order. When possible, PMs will be performed at the same
time as repair service.
How to obtain service
Call 1 (800) 822-1414. In order for Kodak to provide assistance, Customer’s access code (Customer Identification
Number) must be provided to Kodak.
Days and hours of coverage
Unless premier (extended hours) coverage is purchased, this agreement covers service during Kodak’s normal
working hours (usually 8:00 a.m. to 5:00 p.m. local time) Monday through Friday, excluding Kodak holidays.
On-site service will be available outside Kodak’s normal working hours at prevailing overtime rates.
Limitations
This agreement does not cover: circumstances beyond Kodak’s control; problems due to failure of Customer to
conform to Kodak’s site specifications; rebuilding or reconditioning of equipment; service or parts required to correct
problems resulting from the use of attachments, accessories or alterations not marketed by Kodak; relocation of
equipment or service required as the result of relocation; unauthorized modifications or service; misuse; abuse;
supply items; or failure to follow Kodak’s operating instructions.
The services outlined in these terms are Kodak’s only obligation under this agreement. KODAK WILL NOT BE
RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, USE,
OR IMPROPER FUNCTIONING OF THIS EQUIPMENT, REGARDLESS OF THE CAUSE. Such damages for which
Kodak will not be responsible, include, but are not limited to, loss of revenue or profit, loss of data, downtime costs,
loss of use of the equipment, cost of any substitute equipment, facilities or services or claims of your customers for
such damages.
This limitation of liability will not apply to claims for injury to persons or damage to property causes by the sole
negligence or fault of Kodak or by persons under its direction or control.
On-site response time