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3 Shipping Information
3-1 Unpacking and Inspection
You should inspect your granulator for possible shipping damage.
Thoroughly check the equipment for any damage that might have
occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc.
3-2 In the Event of Shipping Damage
Important!
According to the contract terms and conditions of the Carrier, the responsibility
of the Shipper ends at the time and place of shipment.
Notify the transportation company’s local agent if you discover
damage
Hold the damaged goods and packing material for the examining
agent’s inspection.
Do not return any goods before the
transportation company’s inspection and authorization.
File a claim with the transportation company. Substantiate the
claim by referring to the agent’s report. A certified copy of our
invoice is available upon request. The original Bill of Lading is
attached to our original invoice. If the shipment was prepaid, write
us for a receipted transportation bill.
Advise the shipping department regarding your wish for assistance
and to obtain an RMA (return material authorization) number.
3-3 If the Shipment is Not Complete
Check the packing list as back-ordered items are noted on the
packing list. You should have:
; Granulator
; Bill of lading
; Packing list
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