Appendix C. Troubleshooting SMI-S EVA
Troubleshooting SMI-S EVA
This section explains the commonly-occurring problems that you may face with SMI-S EVA.
Table C.1. Troubleshooting Tips for SMI-S EVA
Item
Action
SMI-S EVA Service failed to start. Check the service registration.
Check the event log details.
SMI-S EVA Servi
ce is not able to populate
data.
Check to see if the directory C:\Program Files\Hewlett-
Packard\SMI-S\cimom\persitence\classes\root\EVA
is empty. If the directory is empty, load the mofs
by invoking the batch file LoadEvaMofs.bat in
C:\Program Files\Hewlett-Packard\SMI-S\ EVAProvider
Ensure that the Storage Management Appliance name and
port number are correct.
SMIS-EVA failed to retrieve data. Check whether the appliance is active or passive. If the
appliance is passive, access to the array is limited; only the
enumeration of storage cells work.
Check whether the Command View EVA is running from the
Storage Management Appliance Manage Tools page (select
Settings->Manage Tools).
Ensure that the Command View EVA and hp StorageWorks
SMI-S for EVA applications are running. If any of these
applications are not running, select the application, and click
Start.
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hp Stor ageWorks Enterprise Virtual Array Updating Product
Software Instructions
