Control panel message Description Recommended action
13.09.00 JAM INSIDE FRONT SMALL
DOOR
There is a paper jam in the small door of the
output accessory bridge.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.11.00 JAM INSIDE UPPER RIGHT
DOOR
There is a paper jam in the small door of the
output accessory bridge.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.12.XX JAM IN LEFT ACCESSORY There is a paper jam in the output accessory
(stapler/stacker or 3-bin mailbox).
Includes:
13.12.07
13.12.08
13.12.09
13.12.10
13.12.11
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.13.00 JAM INSIDE RIGHT DOORS There is a paper jam in the right side of the
MFP.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.20.00 JAM IN TRAY X There is a paper jam in the paper tray
indicated.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.20.00 JAM INSIDE RIGHT DOORS There is a paper jam in the right side of the
MFP.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.21.00 JAM IN TRAY X There is a paper jam inside the upper right
door or inside the fusing unit.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
Table 16-1 Control-panel messages (continued)
ENWW Control-panel messages 227
