Control panel message Description Recommended action
13.30.00 JAM INSIDE DRAWER BELOW
TRAY 1
There is a paper jam inside the lower right
door.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.31.00 JAM INSIDE UPPER RIGHT
DOOR
There is a paper jam inside the upper right
door or inside the fusing unit.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.XX.YY EXTERNAL OUTPUT DEVICE
PAPER JAM
There is a jam in the stapler/stacker. 1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.XX.YY JAM IN OUTPUT AREA There is a paper jam in the output area. 1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.XX.YY JAM IN OUTPUT DEVICE Paper is jammed in an external paper
handling device.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.XX.YY Jam In Stapler A staple is jammed in the stapler. Check the
stapler/stacker for jammed staples.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
13.XX.YY JAM INSIDE OUTPUT
ACCESSORY BRIDGE
There is a paper jam inside the output
accessory bridge.
1. Follow the onscreen instructions to find
and remove the jammed media.
2. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/
ljcm4730mfp.
20 INSUFFICIENT MEMORY To continue
touch OK
The MFP received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Touch OK to print the transferred data (some
data might be lost), and then simplify the print
job or install additional memory.
21 PAGE TOO COMPLEX To continue
touch OK
The page formatting process was not fast
enough for the MFP.
Touch OK to print the transferred data.
(Some data might be lost.) If this message
appears often, simplify the print job.
Table 16-1 Control-panel messages (continued)
228 Chapter 16 Problem solving ENWW
