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85036B/E 5-3
Troubleshooting
Returning a Kit or Device to Agilent
Returning a Kit or Device to Agilent
If your kit or device requires service, contact the Agilent Technologies office nearest you for
information on where to send it. See Table 5-1. Include a service tag (located near the end
of this manual) on which you provide the following information:
• your company name and address
• a technical contact person within your company, and the person's complete phone
number
• the model number and serial number of the kit
• the part number and serial number of each device
• the type of service required
•a detailed description of the problem and how the device was being used when the
problem occurred (such as calibration or measurement)
Table 5-1 Contacting Agilent
Online assistance: www.agilent.com/find/assist
United States
(tel) 1 800 452 4844
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
Canada
(tel) 1 877 894 4414
(fax) (905) 282-6495
Europe
(tel) (+31) 20 547 2323
(fax) (+31) 20 547 2390
New Zealand
(tel) 0 800 738 378
(fax) (+64) 4 495 8950
Japan
(tel) (+81) 426 56 7832
(fax) (+81) 426 56 7840
Australia
(tel) 1 800 629 485
(fax) (+61) 3 9210 5947
Singapore
(tel) 1 800 375 8100
(fax) (65) 836 0252
Malaysia
(tel) 1 800 828 848
(fax) 1 800 801 664
Philippines
(tel) (632) 8426802
(tel) (PLDT subscriber
only):
1 800 16510170
(fax) (632) 8426809
(fax) (PLDT subscriber
only):
1 800 16510288
Thailand
(tel) outside Bangkok:
(088) 226 008
(tel) within Bangkok:
(662) 661 3999
(fax) (66) 1 661 3714
Hong Kong
(tel) 800 930 871
(fax) (852) 2506 9233
Taiwan
(tel) 0800-047-866
(fax) (886) 2 25456723
People’s Republic of
China
(tel) (preferred):
800-810-0189
(tel) (alternate):
10800-650-0021
(fax) 10800-650-0121
India
(tel) 1-600-11-2929
(fax) 000-800-650-1101