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General Maintenance
To maintain optimum performance and minimize wear fixtures should be cleaned
frequently. Usage and environment are contributing factors in determining frequency. As
a general rule, fixtures should be cleaned at least twice a month. Dust build up reduces
light output performance and can cause overheating. This can lead to reduced lamp life
and increased mechanical wear. Be sure to power off fixture before conducting
maintenance.
Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove
dust collected on external vents and internal components. Clean all glass when the fixture
is cold with a mild solution of glass cleaner or Isopropyl Alcohol and a soft lint free cotton
cloth or lens tissue. Apply solution to the cloth or tissue and drag dirt and grime to the
outside of the lens. Gently polish optical surfaces until they are free of haze and lint.
The cleaning of internal and external optical lenses and/or mirrors must be carried out
periodically to optimize light output. Cleaning frequency depends on the environment in
which the fixture operates: damp, smoky or particularly dirty surrounding can cause
greater accumulation of dirt on the unit’s optics. Clean with soft cloth using normal glass
cleaning fluid. - Always dry the parts carefully. - Clean the external optics at least every 20
days. Clean the internal optics at least every 30/60 days.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not
be issued. Package must be clearly labeled with a Return Merchandise Authorization
Number (RMA #). Products returned without an RMA # will be refused. Call CHAUVET
and request RMA # prior to shipping the fixture. Be prepared to provide the model
number, serial number and a brief description of the cause for the return. Be sure to
properly pack fixture, any shipping damage resulting from inadequate packaging is the
customer’s responsibility. CHAUVET reserves the right to use its own discretion to repair
or replace product(s). As a suggestion, proper UPS packing or double-boxing is always a
safe method to use.
Note: If you are given an RMA #, please include the following information on a
piece of paper inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage
must be reported to the carrier upon receipt of merchandise. It is the customer's
responsibility to notify and submit claims with the shipper in the event that a fixture is
damaged due to shipping. Any other claim for items such as missing component/part,
damage not related to shipping, and concealed damage, must be made within seven (7)
days of receiving merchandise.
Derby X™ User Manual 17 7/14/2008 1:27 PM